Will iRidium work after updating the firmware on iPhone/iPad/iPod touch?

Do not update the firmware of your device until making sure that iRidium client has been updated accordingly.
If you have problems with the control interface after updating the firmware, do not reinstall iRidium on your iOS device as a first method of fixing, you'll get an HWID changed. Just try to install the newest version of iRIdium for PC, save your project in a new version and upload it again.

Make a call on iPhone

Allowed:
- Open the phone call interface with URL sceem execute(call:+7123456789)

Not Allowerd:
 - End a phone call in iridium
 - Answer a phone call in iridium
 - Get back to iridium after a call is ended

Read more about URL scheme usage

Crash logs on iOS

If an app is freezing or crashing regularly, we may request crash logs from you to help us diagnose any issues. Crash logs contain information about what the app was doing just prior to the crash.

There are multiple ways to retrieve crash reports from an iOS device.

Emailing from a device:

  1. Start by opening up the Settings app.
  2. Navigate to General -> About -> Diagnostics & Usage -> Diagnostic & Usage Data.
  3. Select a Chrome crash from the list. This will start with “i2_Control_YYYY-MM-DD-24-hour” and contain the timestamp of the crash.
  4. Tap on the crash and you will see a text field with a crash log. Long press to Select All and then Copy the crash text.
  5. Send it to us by email: support@iridiummobile.ru.

Syncing with iTunes:

This method involves syncing your device with iTunes. After syncing, crash reports will be copied to a specific location on your hard drive. This method is also documented at https://developer.apple.com/library/ios/#qa/qa1747/_index.html.

  1. Sync your device with iTunes on your desktop.
  2. After syncing, look for crash logs in the correct directory. See below for a list of directories for each operating system.
  3. In this directory, look for files starting with "i2_Control_YYYY-MM-DD-24-hour".
  4. Send it to us by email: support@iridiummobile.ru.
(NOTE FOR MAC USERS: ~/Library is hidden by default on Mac OS X. To easily get this folder, open the Finder application, then hold the "option" key while clicking on the "Go" menu. You should see a menu item for "Library." Click on that, then continue navigating to Logs, CrashReporter, etc.


Operating System

Location

Mac OS X:

~/Library/Logs/CrashReporter/MobileDevice/

Windows XP

C:\Documents and Settings\\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\

Windows Vista or 7

C:\Users\\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\


Logging on Mac

There is no a way to access the log window like in the Windows you would press the F4 key.
iRidium log not implemented for Mac. You can use only Remote Debugging.

Stopped, cannot unpack file to...

If you got an error when tried to use i2 Control V2.2 with Mac (Mac book):

Image 7130

- Follow the path indicated at the client error and delete everything from the catalog:
~/Library/Containers/net.iridiummobile.i2-Control-OSX
or
~/Library/Containers/net.iridiummobile.iM-Control-OSX

if it doesn't help:

- Press on F8 and open the system menu. There you should indicate:
Host - IP-address of your PC with Transfer
Update Now: Yes
Apply
After that in the Transfer log you will see the error with UDID of your Мас.
Copy UDID, press on the Add Panel button in the list of panels in Transfer - add your Mac by the received UDID. Then open the system menu on iRidium App - press Update Now: Yes, Apply


How to close the fullscreen client on windows pc

Use a combination of these keys: Alt+F4

An other (more beautifull) solution is to make a button. Then make an "On Press" command to this button, and select Exit as the command to execute when the user press it. See the example:

Exit.jpg

How to update iRIdium client on Touch PCs?

Q:
When iRidium client (Windows App) is running on Touch PC's etc, there is no possibility to update the client to the lastest version automatically.You have to upload a new verdion of client from the web-site and a new version GUI from remote Transfer or by the TRL or QR-code,

How to debug iRidium on Windows

iRidium Log is a window where information about iRidium work, error messages and iRidium Script logs
IR.Log ("message"); 
are output in the text format.

To open the iRidium log in Windows, click F4.