0
Fixed
Govinda Raja 2 months ago • updated by Aleksandr Romanov (CTO) 4 weeks ago 27

I had configured HIK Vision Cameras and they were working fine. I updated i3lite from app store, now cameras do not work. The cameras can be viewed using a different app but unable to view from iridium Lite after upgrade.

I have shared my project with the support team.

GOOD, I'M SATISFIED

Thank you for finally getting around to fix this issue.

Satisfaction mark by Govinda Raja 4 weeks ago
Under review

Do you have any other cameras? Do they work?
Also, please, try to create a new project and add the HIK Vision cameras to the project. It will help us to know: is it update issue or functional just broke in our app

I do not have any other cameras.


I have created new project, the camera stream does not work.


attaching screenshot of camera model. I have blocked IP address, username and password. This same setting was working earlier before the update.


The screenshot below is from new project created as suggested, NOT WORKING.


In my previous project I had also tried direct link and it worked. In new project even direct link does not work. I thought this information may be helpful for you to fix the problem faster.

What version of the Camera Wizard module (you can see it in "module information" section)? Actual version is 1.28.0.


I have the same version 1.28.0

Can you try to reinstall i3 lite app, please? Just delete it and download again from appstore.

I just tried 3 times to reinstall and I don't have blocked username, password and host.

Blocked you mean you can't change the fields? 

I can change the fields, I have put a box so that everyone does not know my username and password when they read this post.


I think you are confused. I have edited the picture captured so by putting a box on top so that no one can read the information. It is called sanitizing the data.


I have put the box over my username and password so that I can hide. I can enter username, password and host.


I have blocked that information in the post so that I do not reveal that information.


Please find the image below. This time I will remove the info and post so that there is no confusion. Maybe now you understand better.




Thank you. I understood now. I thought by blocked you mean you can't work with the parameters.


About project crashes: I created task for our programmers so they will look at your project and see why sync in the project causing crashes.

Maybe your cameras have limit for simultaneous connections? Try to disconnect from the camera with any other programmes.


App update didn't break camera streaming work. I just tested last version of app on ipad (from may 15) with http and rtsp stream - it works.

By the way, which model of ipad do you use?

I will check thoroughly and update you.


I am currently connecting to my site using a VPN. This has always worked. I will try the local connection once I visit my site and check again.

I have tried onsite.


I have tried with two different iPads. One iPad2 16GB and another iPad2 64GB. Both of them do not show streaming Video after the update.


The strange thing is the video show on my iPhone 6 - 64GB. 


So whatever happened after the update. The streaming video on iPad2 stopped working. I have tried for two continuous days. If the iPad is idle for sometime and then opened sometimes I see a image of the camera but not streaming video. Request you to kindly fix this. I have tried extensive testing before reporting back.

Thank you for the testing.

We will try one the same panel and response about results.

I repeat again that the cameras work perfectly fine on iPhone with the exact same project.


But does not work on two different iPads.

I just repeated the problem on our ipad 2.
The task to fix it is created and it have high priority. We will inform you when you can update app.

Also we have fixed the synchronization. With the next app update you will not get sync requests so often. Unfortunately, we couldn''t repeat problem with crashes.

Later I will try to open your project on iPad 2 and see if crash happens for me.

Thank you for putting it on high priority. Were you able to replicate the Camera issue on your iPAd2 as well?

Yes. I did replicate that issue.

Hello,


Our programmer have worked to fix this bug for about 2 days.
And, unfortunately, he found that this is error in library. This means that we need more time to fix this bug.


I will let you know when it is fixed.

The Camera's work with iPad 2017 9.7inch model. OS version 10.3.2


My iPad2 is OS Version 9.3.5, maybe this is the reason for camera not working? The cameras did work in the beginning and stopped working only after upgrade.


Also Synchronization keeps crashing on iPad2


iPad 2017 project download and Synchronization work. There is one other problem. I removed a KNX dimmer widget from room and after synchronizing. I also lost curtain widgets.


This is happening on iPad 2017 IOS 10.3.2 - no server present in project. I am using BAOS 777.

Please find Screenshots below.

Here you do not see Blinds in below screenshot.



When we go to configuration and check devices by location you can see blinds are present.



This kind of inconsistency with behavior of i3lite is extremely painful and discouraging. It is causing a lot of wastage in time.


I am spending more time reporting bugs and giving suggestions and project is not getting completed due to these irritants.


About iPad2 camera bug: as I said before - our programmer spend a lot of time to learn the problem. OS rollback may help in this situation. Sorry that we can't help you with the camera problem right now. But it will be fixed.


Synch crash on ipad2: we will try to repeat the problem and response to you.


Widget problem:


First thing that you need to understand is that widget placement and device location is different things. Device location is where you device located physically. Widget placement is where you can control the device. Same widget can be placed in few locations but device location is always for one room.


So if you located your devices to a room that doesn't mean that you will have widget for the device in the room. The widget can be removed but location will be same until you change it from configurator.


Anyway you have to get widgets imported after synchronization. But if you changed widget placement on both panels - you will get widget placement from the panel that uploaded project to the cloud last.


Sorry that you have to meet bugs in our product. We are trying to improve our app and thank you that you are helping us with that! 






Thank you for taking the time to explain in such great detail and also for your prompt reply, I appreciate your help very much.


I was thinking that the location is what determines where the widget is located. So the practice I was following was to choose two locations if I wanted the device widget in two rooms as shown in the screenshot below.


I would choose the location as two rooms. In the example below, since I wanted the widgets in Climate control where all the Air Conditioners of the house can be monitored in one screen. The Air Conditioner is in the Gymnasium and hence I selected Gymnasium too. The configurator allows us to select more than one location.




Thank you for pointing me in the right direction. I will change my project according to your advice and then seek help if required.

One other issue is that the cameras are not working on Android Phone

Please find the details of the device and software below.

Phone : Motorola G4 Plus

Android Version : 7.0

i3 Lite App Version 1.0.13:12196


Have you tested Cameras on Android platform?

Hello,


We glad to tell you that problem with iPad 2 is fixed and already available with last version of i3 lite. Check it out, please.


Also, please, check the camera on Motorola with last version.

Thank you. Cameras are now working both on iPad2 and Motorola.