Welcome!

On this forum you can discuss iRidium with other users.

iRidium consist of 2 main components - i3 pro app and iRidium Server. Please post here your questions, ideas or errors you find.

Please send your questions to support team as a private messages.


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We have moved our support service to a new technical support system. Since 17.01.2022, we have disabled the ability to create appeals through the userecho personal account. Now all requests are processed via mail to support@iridi.com .

Thank you for your understanding and have a nice day.

0

Logfiles in Webinterface

Hi,

please see this screenshot:

Image 13691


See, that all logfiles are in random order.


Please order the logfiles by hour-minute-seconds.

In this way, it's unusable for installers.


Thanks


Theo


0

Webinterface UMC Show not all options

Hi

Please open the webinterface from UMC Server:

Image 13689


In the System-menu, you can see 10 options: from 'Info' to 'Stop Server'.


Now, press on the option 'info':


Image 13690


Now, you can see, the options' Restart Server' and 'Stop Server' are not available.


Please add them, because now the menu is not complete.


Thanks


Theo



0
Not a bug

Not possible to change timezone/hours/minutes in IE11

Theo Derks - NL (distributor) 8 jaar geleden in Applications / Web-interface bijgewerkt door Oksana (expert) 7 jaar geleden 1

Hi,

in UMC webinterface ít's not possible to change the timezone/hours/minutes when using IE11.

Image 13647

Please fix


Thanks

Theo


Antwoord
Oksana (expert) 7 jaar geleden

Hello Theo


Sorry, but we recommend to use Chrome.

0
Not a bug

Wrong display of network parameters UMC Server in IE

Theo Derks - NL (distributor) 8 jaar geleden in Applications / Web-interface bijgewerkt door Oksana (expert) 7 jaar geleden 1

Hi,

when opening networkparameters UMC server in IE, this is the result:


Image 13646


When opening in Google Chrome, this is the result:

Image 13645



Please fix this, so it is readable in IE also.


Thanks


Theo


Antwoord
Oksana (expert) 7 jaar geleden

Hello Theo,


Sorry, but we recommend to use Chrome.

0

Focus on "Apply" in Filter webinterface iRidium Server

Theo Derks - NL (distributor) 8 jaar geleden in Applications / Web-interface bijgewerkt door Oksana (expert) 8 jaar geleden 0

Hi,

When you want to create a fiter in "Channels & Feedbacks" in Work in Webinterface from iRidium Server, the button "Apply" does not have the focus.

So, if you enter a name in the filter-field (in this case "apple"), and pressing ENTER, the filter don't work.

Please make the focus on the "Apply" button when a filter is used.


Thanks


Theo

Image 13387

0

Change to registration page for end users

Jackie Roos 8 jaar geleden in Applications / Web-interface bijgewerkt 8 jaar geleden 0

Can we please change this page to clarify for end users who now have to register on the website:

Image 13273



To something like:


For users:

Process complete, you can now log into i3 pro and download your projects. Thank you


For installers:

Select one of the following options:

Join a company Create a company or register as a freelancer

0

Cannot send an invitation to another integrator

Jackie Roos 8 jaar geleden in Applications / Web-interface bijgewerkt door Ekaterina (head of support) 8 jaar geleden 1

Hi

I have written a project for another registered integrator, and the easiest way to test this is to add the project to the cloud, add a trial license, and invite the integrator so he can download and test the project. After the project is handed over, he will only then add it to their cloud account.


But I get this error:


Image 13200

(I have changed the above to my email in the screenshot to protect the integrator's privacy)



Please change so I can send an invitation to another registered integrator

0
Under review

Other library support

Daniel Petrini 8 jaar geleden in Applications / Web-interface bijgewerkt door Oksana (expert) 8 jaar geleden 1

Hi there,


Is there support to integrate other libraries like jQuery or AngularJS?

BR

Daniel

0
Declined

Logoff (logout) account on server is hard to find

Theo Derks - NL (distributor) 8 jaar geleden in Applications / Web-interface bijgewerkt door Oksana (expert) 8 jaar geleden 1

Hi,

When logged-in with the iRidium account on the iRidium server, it's possible to sync projects from the Cloud. But if you want to use an OTHER iRidium account on the server, this has to be done at the moment with the option "Deactivate server" in the section "Cloud". This is not logical.
First of all, it's in the section "Cloud". But the iRidium account is stored locally in the server.

At second, it's the description 'Deactivate" server. Installers are searching for an option "Logoff" or "Logout", and do not think to search this option in "Deactivate server".

Please rename this button to "Logout iRidium account" or "Logout Server", and think about to place this option in the upper right side of iRidium Server webpage (Administrator | Logoff | Exit) or something like this.


Thanks


Theo


Antwoord
Oksana (expert) 8 jaar geleden

Hello Theo,


When you login, the server is activated for your integrator account. You can find this server in your "My account" section. There you can link the server to automation objects. When you log out from the server, the server is deactivated and you cannot link this server to any automation objects.

0
Voltooid

URL's to new download --> improve them

Theo Derks - NL (distributor) 8 jaar geleden in Applications / Web-interface bijgewerkt door Oksana (expert) 8 jaar geleden 4

Hi,

on this page we can download the firmware:


Image 12225


But, when upgrading the iRidium Servers with new firmware, we need the link to the real location on a server. Maybe it's an idea to make a button: "Copy the URL to the clipboard", to the installer can paste this link/url in the webpage of this iRidium server?

Something like: http://www.iridiummobile.nl/marketing-materialen/iridiumserver_1.0.1-8197_GC.tar


Because now, the installer can DOWNLOAD the file, but this download has no value. He has to upload this file first to a webserver, and then he can paste the location of this webserver in iRidium Server update field.


So, it's better to make this button: installer can copy the location of the new firmware to the clipboard, and simply paste it onto the webpage of iRidium server.



Thanks


Theo


Antwoord
Oksana (expert) 8 jaar geleden

Hello Theo,


Now you can use a right button mouse/Copy link address (Copy shortcut in IE):