1. Archive: i2 Control V2.2
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Not a bug

i2 Control crash after iOS update 10.0.2.

TuomoHautala 8 years ago in i2 Control V2.2 • updated by Dmitry - support (expert) 8 years ago • 3

Our customer updated he's iPad to iOS 10.0.2 and after that i2 Control always crashes when he goes to "Cameras" popup. How can I fix this?? "Cameras" page is streaming camera feeds from my clients cameras. Also when downliading project, only "Waiting" window is showing but there is no "downloading" indication.

Answer

Answer
Theo Derks - NL (distributor) 8 years ago

Hi!


Because i2 Control app is not supporting H.264 (rtsp) camera's in iOS10. That's the reason the app is crashing.


The only solution is to upgrade to i3 Pro; you can exchanges your ilcenses for free (free upgrade from V2 to V3).


Please sent your existing licenses to olga.e@iRidiumMobile.ru, and she will sent you new V3-licenses.


Thanks


Theo

Answer
Theo Derks - NL (distributor) 8 years ago

Hi!


Because i2 Control app is not supporting H.264 (rtsp) camera's in iOS10. That's the reason the app is crashing.


The only solution is to upgrade to i3 Pro; you can exchanges your ilcenses for free (free upgrade from V2 to V3).


Please sent your existing licenses to olga.e@iRidiumMobile.ru, and she will sent you new V3-licenses.


Thanks


Theo

TuomoHautala 8 years ago

Ok thanks Theo!

Maybe it's time to move to i3 anyway. :)


Not a bug
Dmitry - support (expert) 8 years ago

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