Your comments

Dear Benson,


We do not have offline trainings, but we have videos of webinars on iRidium pro. You can see them here.


Sincerely yours,


iRidium mobile Team

Dear Amr,


We do not have special licenses for V3 testing as it can be done without any licenses. Please, see more info here.


As for the exchange, you can choose any V3 license which price equals to the price of your V2 license. Please, tell us how many control panels you have in your project.


Waiting for your reply.

Thank you in advance.


Sincerely yours,


Olga Ermakova

iRidium mobile Team

Dear Amr,


Please, see our comments below:

1. You can exchange your V2 license to the V3 license with similar price.

2. As for the project upload, it can be made via the cloud only. You need the Internet only on the stage of project upload/update. Then the project can work without the Internet. Transfer app is used for testing only.


Sincerely yours,


Olga Ermakova

iRidium mobile Team

Dear Amr,


You do not need to exchange your licenses to V3. We recommend the exchange as our V2 application does not support iOS 10. And there will not be any changes in the app any more as Apple stopped supporting 32 bit apps. If everything works fine, you do not need to exchange your license. But if you/your customers plan to have iOS 10 on your iOS devices, then it is better to use iRidium pro (V3).


As for iRidium pro (V3), you do not need to use the server. It is just an option. When selecting a license for V3, select the "Visualization only" configuration. Then you can select the license just by the number of control panels in your project. Please, see more information about licensing of V3 here. You can see prices of V3 in our calculator on the web site.


Sincerely yours,


Olga Ermakova

iRidium mobile Team

Евгений,


Если лицензия активирована, то поменять ее уже не можем. Извините.


С уважением,

Ольга Ермакова

Команда iRidium mobile

Добрый день, Евгений,


Вам нужна iRidium Full KNX Site Pro (BAOS). Если еще не активировали лицензию, можем поменять с доплатой.


С уважением,


Ольга Ермакова

Команда iRidium mobile

Dear Nguyễn Trực,


We work with already configured system. So, if you want to expand it you should address your question to MyHome.


Best regards,
Iridium mobile Support Team
Unfortunately, we don't have information, which equipment supports a feedback from a level of shutters. You can research websites of equipment manufacturers.
About emulate opening of shutters

Based on time of closing and opening of shutters that you can determine visually you can set visualisation with the help of animated elements, e.g. gif animation. "Stop" can't be displayed in intermediate states because there is no a parameter "position of the shutters".
Script is required in any case to determine when and in which direction should the animation be runned. We can help in this case. But there is no animated shutters in iRidium graphic library. If you'll make frame animation of closing and opening, send it to us, we'll help with the example of the script.


Best regards,
iRidium mobile Support Team
Hello, Prashant!

It is not possible. You need to buy the new one.

Best regards,
iRidium mobile Support Team
Hello, R riksma!

There's a conceptual mistake in your arguments: you can't use your push certificate to send notification to our app. And we, of course, won't give you our push certificate, because all the users are connected with it.
So, even if we'll give you the access to Device Token, you won't be able to use it because you don't have our push certificate.
Push certificate will be available only for sending messages via our service which is not availableat the moment. This service is not available because iRidium does't support push notification at present, it supports only local notification, and it is quite different.
So, please, wait for support of iRidium push notification, now there is nothing to do.

Best regards,
iRidium mobile Support Team