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We have moved our support service to a new technical support system. Since 17.01.2022, we have disabled the ability to create appeals through the userecho personal account. Now all requests are processed via mail to support@iridi.com .

Thank you for your understanding and have a nice day.

0
Answered

Does Iridium support ZWave for Aeon Labs ZStick?

AaronKB 9 years ago in Products / Other drivers updated by Ekaterina (head of support) 9 years ago 1
I currently have an Aeon Labs ZStick 2 and was wondering if Iridium interfaces with this to control my Aeon Labs and Fibaro devices?

Thanks
0
Answered

Compatibility with Windows 10 ?

Patrick PETIT 9 years ago in i2 Control V2.2 updated by Ekaterina (head of support) 8 years ago 12
I2Control of Iridium Mobile is compatible with Windows 10 ?
Answer
Olga (expert) 9 years ago
Dear Patrick,

As there is no official release version of Windows 10 at the moment, we do not support it. But we plan to do it.

Sincerely yours,

Olga Ermakova
iRidium mobile Team
0
Answered

How to set up whether of climate

Punith 9 years ago in GUI Editor updated by Ekaterina (head of support) 9 years ago 5
How to set up home whether, Kinly give me the suggest to set up it

Thank you
Image 8309
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Answered

Sensors in One

Владислав Новиков 8 years ago in Products / HDL-BUS Pro updated by Ekaterina (head of support) 8 years ago 6

Доброго времени суток!


Я подключил к системе датчик MSOUT.4W всё вроде бы хорошо, он реагирует на движение , показывает сколько LUX он принимает и влажность воздуха... Но вот с чтением температуры у него не заладилось что-то. В системе HDL-Bus он отображает всё правильно (23-24 градуса цельсия),а в иридиуме почему-то 44. Я уже перепроверил соединение, прочитал Wiki статьи, но что-то у меня не выходит получить правильное значение в иридиуме.

Помогите пожалуйста с решением проблемы.

Спасибо!

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Completed

Sonos module

Oksana (expert) 9 years ago in JS modules updated by Moe 5 years ago 37
You can ask your question about Sonos module here.

Download Sonos Module: http://www.iridiummobile.net/products/module/sonos/

Answer
Oksana (expert) 9 years ago
At the moment Sonos module don't support Sonos expansion.
0

How is Duotecno driver working when i2 Control app is re-activated from running in background?

Hi!


This is the situation:

- i2 Control app with Duotecno project is running in background in iOS --> communication between i2 Control and Duotecno master is stopped by iOS (after 2 or 3 minutes)

- i2 Control app is clicked (activated), and goes running in foreground (as the active app)

- How are the feedbacks showed now? Is the actual status of the lights/shutters at the actual page etc asked to the duotecno controller and showed in iRidium? Or are ALL current statusses asked to the Duotecno controller and showed in iRidium?

Because we have installers that are discovering the update of feedbacks is not ok now, when i2 Control was sleeping in background and activated to foreground...


PLease inform how this is programmed and how it has to work at this moment.


Thanks

Theo





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Answered

Setting Button hit type via script

Nikolay Arbuzov 9 years ago in General updated by Ekaterina (head of support) 9 years ago 3
Hello,

Is there a way to set a 'Hit' type to Pass Through via Script? Button also creted via script and it cover some other object
on the page. Newly create button is just indicative element. But it blocks the underlaying element from being pressed.

Thank you!
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Completed

The ultimate "Support devices list"

Theo Derks - NL (distributor) 9 years ago in i2 Control V2.2 updated by Oksana (expert) 9 years ago 2
Hi to all Forum members.

iRidium mobile is getting bigger and bigger all over the world. More and more installers/system-integrators and end-users are testing and using iRidium mobile. But also many users have problems with specific devices: special Windows PC's (for example with Embedded Windows versions); PC's with bad video-cards (not supporting OpenGL or DirectX); specific Android devices, etc.

That's the reason we ask your help: the world-wide installers, system-integrators and end-users; to make a complete list with all tested devices with iRidium mobile, and the results: are they working or not with iRidium mobile? If not, we can help the programmers to improve the software, so that the list with supported and working devices can be bigger and bigger.

I want to setup a list with all supported devices;
- Supported devices for iOS (smartphones, tablets, etc)
- Supported devices for Windows (All-in-One PC, Industrial PC's, Touch PC's, fan-less PC's, desktop PC's)
- Supported devices for Android (smartphones, tablets, etc)
- Supported devices for MacOS (laptops/pc's etc).

And, second:
- All tested equipment for Audio/Video-devices (recievers, amplifiers, Dvd's, etc)

So, with the help of all of you worldwide, it must be a 'ultimate support device list' for all users of iRidium mobile, so all users can check this file a specific model or type or brand will work with iRidium mobile.

I made a first setup of the file, in Excel. Please add your tested devices in this Topic, and i add your tested devices to my Excel list, update it, and publish on the Forum.

Only in this way we can create a world-wide supported list for supported devices in iRidium mobile.

Please add your comments and tested devices:
- Brand
- Type / model number
- Operating system
- The device is working or not
- If not, please add the error-message or something to add as a comment in the list
- Please specify also the iRidium-version you tested with the device!!!
- Try to use always the LATEST (BETA)-version of the software; don't use old version like iRidium HD or i2 for KNX.

Thank you for your support, and let's create together the list!

Thanks

Theo Derks,
iRidiumMobile.nl

iRidium_mobile_supported_devices__1_.xlsx
Answer
Oksana (expert) 9 years ago
We would be grateful if you give us this information via the section of the web-site: http://www.iridiummobile.net/recommended-equipment/
Thank you for help!
0
Answered

Macro interruption

Gabor Czigany 9 years ago in General updated by Ekaterina (head of support) 9 years ago 1
Is there any way to interrupt, that is break the execution of a running macro?
0
Answered

Debug on iOS

Francesco Zangara 9 years ago in i2 Control V2.2 updated by Ekaterina (head of support) 9 years ago 9
Good day All,
This week one of our customers has reported that the iridium on his ipad continues to close.
I tried to replicate the problem in our office without success.
I tried to install iridium with the project that has problems on pc. the iridium is not closed and logs reported no errors.

activating remote debugging on the iPad and connecting to a syslog on a nas (Synology), I found 1000 files in 30 minutes. this is completaly unreadable. where am I wrong?

someone has encountered the same problem with debugging a ipad?
Answer
Olga (expert) 9 years ago
Dear Francesco,

We don't see the file you attached. If it's more than 20Mb please upload it on some file manager (GoogleDrive) and send us the link. 

Sincerely yours,

Olga Ermakova
iRidium mobile Team