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sip dialing a key combination to open gate

Gary Wilson 8 лет назад в i2 Control V2.2 • обновлен Ekaterina (head of support) 8 лет назад • 1

I have a sip door entry system with video working with iridium. I can pick up the call, however i need to dial a key combination to open door. This is not recognising within iridium. Any help would be greatly appreciated

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Ekaterina (head of support) 8 лет назад

Hello Gary
Sorry for delay


Can u please share an information about your SIP Server. Did you try to send SIP tones with any other app that works properly?

Please install the Wireshark app on your PC and save the og file with tone sending from iridium and any other app that works.

Wireshark settings

  • choose network connection by press on round icon (highlighted on screenshot)
  • press start
  • add sip || rtp in Filter and press Enter
  • Start the iRIdium app on PC (connected to Server), call to door phone and try to send tones
  • End call
  • Press red icon Stop in Wireshark
  • Press File > Export Specified Packets... > Selected Packets
  • Save the Log
  • Do the same with external SIP application on PC that works properly and send us 2 log files. it will help to find a reason of this issue

Сервис поддержки клиентов работает на платформе UserEcho