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Answered

Itunes Module Reconnecting

hidal78b 5 years ago in JS modules updated by Dmitry - support (expert) 5 years ago 10
We are testing the iridium module in Android tablet and it connects to itunes ok but suddenly the pop up "itunes/disconnected" page appears and after pushing "try again" doesn't connect again, is always loading.

Using the emulator from the Gui Editor in a local PC goes fine.

Maybe firewall is disconnecting the link between tablet and pc with itunes???

Answer

Answer
Answered
Dear Hidal78b,

We tested iTunes installed on Win + ipad air 2 (iOS 8.1.3), Samsung Galaxy S5 mini (Android 4.2.2) in turns using i2 control V2.2 (2.2.2). We didn't notice any connection loss.

So it is possible that the problem you experience is an issue of your Android device. To check that, you need to try controlling the module from any other Android or iOS device at the same conditions (but not from the PC with the installed iTunes!).

To eliminate the effect of the network settings, it is required to turn off firewall on the PC with the installed iTunes.

If you try both of these variants, but still have problems, then please send us the log of i2 Control work on Android (use Debugging log).

If is necessary to activate loggin, then restart i2 control V2.2 and after that work as usual, keeping track of reconnections to iTunes. Then send us the log by e-mail.

Sincerely yours,

Olga Ermakova
iRidium mobile Team
We have added a video attached to this comment.

itunes is just installed.

After that, watch the video

VIDEO video
Answered
Hello Hidal78b,

iTunes supports only one connection at the same time. Are you sure, that you have closed i2 controle with iTunes module on PC?

Sincerely yours,
Oksana Storozheva
iRidium mobile Team
Hi,

Of course. Have you seen the video? You can have a look and see how it doesn't work. We have tested in other Wifi and do the same, so we can manage itunes from your module nowdays because it is always reconnecting from the tablet.

Do you want me to test anything?
Can you test this iTunes module on other Android model device?
+1
Hi
We have test with an itunes installed on a MAC instead of windows and it runs better, but you have to insert the pin access code 5171 each time, so you need to see the MAC itunes in front of you to enable the connection so you can play the music using the MAC instead of iridium app.

Sorry but we have paid for XBMC and itunes module to test how it works this week and I'm not sure if both of them are ok for our customer because both of the modules have a lot of troubles with connections and we don't know why.

We need modules plug and play and 0 fails that's why we tried to buy your modules.

We don't know what to do

Answer
Answered
Dear Hidal78b,

We tested iTunes installed on Win + ipad air 2 (iOS 8.1.3), Samsung Galaxy S5 mini (Android 4.2.2) in turns using i2 control V2.2 (2.2.2). We didn't notice any connection loss.

So it is possible that the problem you experience is an issue of your Android device. To check that, you need to try controlling the module from any other Android or iOS device at the same conditions (but not from the PC with the installed iTunes!).

To eliminate the effect of the network settings, it is required to turn off firewall on the PC with the installed iTunes.

If you try both of these variants, but still have problems, then please send us the log of i2 Control work on Android (use Debugging log).

If is necessary to activate loggin, then restart i2 control V2.2 and after that work as usual, keeping track of reconnections to iTunes. Then send us the log by e-mail.

Sincerely yours,

Olga Ermakova
iRidium mobile Team

Hi,


I am also facing the issue. i am getting only loading page , its not going inside the iTunes page. i am always getting loading only.


Please guide me.

iTunes must be running and available on the network. Try to disable the firewall.