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Answered

Problem to control HDL by Internet

Paolo Scarpetta 5 years ago in Products / HDL-BUS Pro updated by Ekaterina (head of support) 4 years ago 5
I have a client where I can not control the instalation outside the house (out the wifi range). Is rare because is the first time it happend to me. I configurate the forward in the router (port 10001 to 10005 to the IP of my HDL device) and doble check the public IP of the house. I can even see the setup from my office with HDL tool sw.
PS. Is not my first instalation when I configurate this and a never have this problem, but is the first time the conection is via optic fiber can be there the problem?
Answered
Hello

You are forwarding port 10005 so I can suggest that you are using iRIdium Gate to access HDL remotely. But now iridium supports the direct connection to HDL IP INterface in 2 modes: "Internet Connection" and "Remote Server". We advice to use the "Internet Connection" mode if you have a static IP or DDNS.
Please read about this modes here:
http://wiki2.iridiummobile.net/Basic_Operation_of_iRidium_with_HDL-BUS_Pro#Internet_Connection_of_iRidium_and_HDL-BUS_Pro

It is possible that the Internet provider locks some TCP ports for the client, but u can check it: just make a different port for External communication (6000, 9000, ...)

hello

I have HDL clients who want to control with the internet ... but ddns I used might not work ...


try to check my ddns


iridiumcontrol.no-ip.org with port 6000



I am confused what to use? in a way that has been given

http://wiki2.iridiummobile.net/Basic_Operation_of_iRidium_with_HDL-BUS_Pro#Internet_Connection_of_iRidium_and_HDL-BUS_Pro


I have done to solve this problem but could not .... what you can send videos the way in mobile internet settings in iridium?


Best Regards
Feri Setiawan

Hello Feri


Sorry for delay

Please send me the settings and firmware of your HDL module as a screenshots in private message, I'll try to connect to your ddns

Hello Ekaterina


This my Group ip.png but i can't connect to iridium mobile...

I checked with your settings throw Remote Server. Sometimes it takes up to 20 seconds on Server side (it doesn't answer sometimes), but connection established.

With Internet Mode I see Online without delay. Is it looks different for you with iLife app?