Remote access for I2control app

HI
I was configured a iridium application for the remote access, before I2control was working fine through remote ly the ip address was appeared in the gate while open the application from other network ,, NOw it works only local, i dont know what i did wrong ,then here follow the application, It does not able to work through remotely
I have done port forwarded in the router and i am sure this was worked that i seen a different IP adress in the iridium gate when i was access through my mobile
Now i dont know why it does not work