Waiting for user's reply
Paolo Scarpetta 7 years ago in Products / HDL-BUS Pro • updated by Ekaterina (head of support) 7 years ago • 1
I have some problem with the connection of the Iridium to my HDL installation, when I connect by local connaection (with wifi) work good, but when a try to connect by internet the system does not respond.
It is strange since I can see the installation to configure remotely with HDL Tool, also I hit a button to view the status of the connection to the "Driver Tokens" and was listed as "on line" but is not responding.
What could be happening?
Customer support service by UserEcho
The problem is: iRidium doesn't work the same as HDL tool. HDL tool resend all the data throu HDL servers, but iRidium connecting directly to remote station. So if you didn't forwarded UDP port 6000 or you have some NAT settings, firewall or complicated network structure, iRidium could have a problems with remote connection.
Please contact to your system administrator - you have to make sure that nothing could stop the connection to HDL IP interface from external network.
You can check with Internet mode setting of connection described on wiki