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Studio does not work with USB3 dock (DisplayLink)

'Wouter van der Post' 2 years ago in Tips and Tricks updated by Aleksandr Romanov (CTO) 2 years ago 6

We've got new USB3 docking stations at work with two monitors connected, but iRidium Studio does not function properly when using the dock.

As you can see in the attached screenshot below the viewport stays black, no matter which page/popup you select. Also this project is set to 1920x1080, the black rectangle is smaller.



It does not matter if the DisplayLink driver is installed or not.

OS: Windows 10

iRidium: v1.2.6

Under review

Hello.

Specify what color depth is used (24, 32, etc.)?

Does the monitor support OpenGL overlay? Try to start some OpenGL test on the DisplayLink monitor.

Color depth is 32 bits.

Do you have a test that we can run?

We've managed to fix the issue by installing a new driver for the embedded Intel graphics card.

This page describes the steps: https://www.sysjolt.com/2017/displaylink-opengl/

And this is the page for the latest Intel driver: https://downloadcenter.intel.com/download/27412/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?v=t

Hello.

Is your question resolved?

Yes, we've managed to fix the issue by installing a new driver for the embedded Intel graphics card.