Under review

iRidium Client 32 Crashes on Windows 10 64bit

Jackie Roos 8 years ago in Applications / i3 Pro updated by Oksana (expert) 8 years ago 4

Transfer to iRidium

Press some buttons, iRidium crashes

Image 15612

Run iRidium64, works fine

The same has been reported with iRidium 32 bit Server on a 64Bit PC

Tested on multiple projects, not project related

Tested on 2 different PC's

Please fix ASAP


Waiting for user's reply

Hello, Jackie! We tried repeat it, but we can't. So, our PC:
-10 windows (Build 14393.32)

Is it important what project downloads?

Did you turn off windows scanner or windows firewall?

Did you run app like an administrator?

Hi Vladimir

It seems to be something to do with the scripting perhaps corrupting or something

I have done more testing:

- reinstalled 1.0.7

- run an old project from backups (installed on a client site and working happily)

1. crashes in i3 32 bit

2. start i3 64 bit, no crashing

2. it uses a script to change popups. Put in a line of logging to see where it might be crashing, run iRidium 32bit, no crashing

see video here: https://www.dropbox.com/s/npvhz5bj3qce8ul/32%20bit%20crashing.wmv?dl=0

- new project,

- script to show page, based on same code as above, copied and pasted script, crashes without logging.

- change the script, remove lines or add lines, and crashing stops.

Sending both projects projects to support@iridium email

It seems to be older iridium version projects scripts crash and new projects, exactly the same, made in 1.0.7 do not. I have a project I have been working on, nothing changed, opened in 1.0.7 after installing 1.0.7 and now crashes in 32bit.

We have this issue in other projects upgraded to 1.0.7, completely different projects with different scripts.

From Dmitry:

We were able to repeat the problem that you described. Thanks for the info. Will try to fix in next builds.

Under review

Yes, I know, we will research your projects.