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We have moved our support service to a new technical support system. Since 17.01.2022, we have disabled the ability to create appeals through the userecho personal account. Now all requests are processed via mail to support@iridi.com .

Thank you for your understanding and have a nice day.

+2
Waiting for user's reply

Screensaver does not disappear when EVENT_TAG_CHANGE is used

Theo Derks - NL (distributor) 11 years ago in iRidium Script / Interface scripts updated by Oksana (expert) 9 years ago 2
Hi,
This problems happens on Touch PC with a running screensaver.
When we use the event EVENT_TAG_CHANGE to show a popup when something is happening on the KNX-bus, the popup is showed behind the screensaver.
So, when the screensaver is running, the popup is not displayed. You have to tap on the Touchscreen to remove the screensaver, and then the popup is showed.
What we want: when a screensaver is running, and a popup has to be displayed, the screensaver must cancelled by the iRidium client on the Windows PC.
Thanks
Theo
+2
Under review

Sonos by rocfusion trial

Roger [rocfusion] 9 years ago in JS modules updated by Francesco Zangara 8 years ago 2
The new Sonos module developed by rocfusion takes the Sonos to a new level for the iRidium Mobile platform.

Key Features:

  • Familiar Design for the end user.
  • Built for the installer to allow quick integration to your existing projects.
  • Dedicate an iPad to control a specific selection of Sonos Players.
  • Multi-Language Support.
  • Support for Sonos Connect Players hooked up to Global Cache controlled receivers
  • Improved support for Sonos Favorites
  • Search functionality
  • Custom Scene Buttons
This trial version which is time limited. Sonos by rocfusion is available to purchase on a device or site basis. If you have questions regarding this module please send a email to sonos@rocfusion.com

The trial can be downloaded from here
+1
Waiting for user's reply

IOS 10 Beta and I2 do not work together

Richard LeBlanc 8 years ago in i2 Control V2.2 updated by Oksana (expert) 8 years ago 1

Hello,


i installed de public beta version of ios 10 in my Iphone 6 plus.


When i want to open my i2 application i get an error dat my application is not compatible. Can you tell me if this also will be the issue when IOS10 becomes public?


I realy hope that you will investigate this issue, if not then all my clients have to buy a new license and that will not be acceptable because i always told them that their app will always work because they bought it .



+1
Answered

Ho to upgrade license from iR2 -> iR3

Jackie Roos 8 years ago in Licensing and marketing updated by Oksana (expert) 8 years ago 3

Hi

When I upgrade client projects from iRidium 2. to iRidium 3.0, is there a way to upgrade the license to iR3?

Thanks



+1
Waiting for user's reply

Sonos module (or other modules) with no valid license

Theo Derks - NL (distributor) 9 years ago in i2 Control V2.2 updated by Oksana (expert) 9 years ago 1

Hi,

When testing with Sonos (for example on an iPad), and there is no valid license used (for example: the end-user has an Site-license, but the site-license is accidentilly not added to the Sonos-project), the Sonos App is showing "Loading", without any further action, message or visible warning that there is NO valid license to use (in this case) the Sonos App.


My idea:

If there is NO valid license found when running test-projects, commercial projects, etc, please make a warning on the panel: no valid license found. This can save much, much time for searching reasons a project can not executed.


Thanks

Theo


PS: We already adviced this 3 years ago, but we didn't found it on this Forum...Image 9976

+1
Answered

Item select and EVENT_LIST_ITEM_CHANGE

Nikolay Arbuzov 9 years ago in General updated by Dmitry - support (expert) 8 years ago 8
Hello,

We are actively use EVENT_LIST_ITEM_CHANGE event in the project. It works Ok while in Emulator and mouse used to operate the list item selection.


However when project transferred to iPad it is hard to select list element from the first time. Users may need to press list element few times in order to get event '12' - List item select. I guess iridium confuse the scrolling of the list with press.


Any advise how this situation may be improved ?

Thanks.



Answer
Sergey (expert) 9 years ago
Hi, Nikolay!
Please use constants IR.EVENT_ITEM_PRESS, IR.EVENT_ITEM_RELEASE instead raw numbers of the events.

+1
Answered

Модуль SIP и домофон AMX MET-ECOM-D

Антон Титов 9 years ago in JS modules updated by Ekaterina (head of support) 9 years ago 3
Добрый день!

Подскажите возможно ли подключить к SIP-модулю домофоны AMX (например, MET-ECOM-D). Весь ли функционал поддерживается (сигнализация вызова, реле на домофоне)?
+1
Not a bug

IR.EVENT_ONLINE & IR.EVENT_OFFLINE doesn't work for SIP device

Эмиль Боев 9 years ago in iRidium Script / AV and Driver scripts updated 9 years ago 14
BeeToo.AddListener(IR.EVENT_ONLINE, IR.GetDevice('SIP'), function () {
    //some code
});
BeeToo.AddListener(IR.EVENT_OFFLINE, IR.GetDevice('SIP'), function () {
    //some code
});

Device is connected, fir sure! Incoming calls working.
But now evend handling for Online and Offline.
+1
Not a bug

accessing a string is returning an expected result

Roger [rocfusion] 9 years ago in iRidium Script updated by rocfusion 9 years ago 4
Hi,

Create a new project, add a new script, copy of the code below into the start listener and run the project. I would expect the output in the log to show that y variable is the character 's'. This script actually returns y as undefined.

var x= 'test';
IR.Log(typeof x); // returns a string
var y= x[2];
IR.Log(y);

Thanks,


Roger



+1
Answered

H264 Camera problem

Melih 9 years ago in GUI Editor updated by anonymous 6 years ago 2
Hello
When we try to add cameras to our iridium solution we are getting distortion on the video feed as you can see from screenshot below.

Image 7842

We got same problem with panasonic and dahua cameras. RTSP links are correct and works properly on other video clients like vlc. How can we solve this? (there aren't any problem with mjpeg only on h.264 )