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We have moved our support service to a new technical support system. Since 17.01.2022, we have disabled the ability to create appeals through the userecho personal account. Now all requests are processed via mail to support@iridi.com .

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+4
Waiting for user's reply

Site License notifications improvement

Theo Derks - NL (distributor) 10 years ago in i2 Control V2.2 updated by Ekaterina (head of support) 10 years ago 0
I want an important improvement.
If you use a Full Site license (for BAOS for example), and you don’t add the baos-driver to the project with the right IP-address, then the project is not working.
We would appreciate it, when the iRidium client is given a warning: “You are using a BAOS license, but the driver is not added” or something”
This would save much much time when testing something fast, and you forgot to add the BAOS-driver…

Thanks!
Met vriendelijke groet,
iRidiumMobile.nl
T.J.A. (Theo) Derks.
+3
Under review

font rendering

rocfusion 10 years ago in i2 Control V2.2 updated by Oksana (expert) 10 years ago 3
Hi,

Please take a look at the picture, on the right bottom there is an edit box, the font is Helvetica Neue Italic set with an size of 32. The text alignment is center left. As you can see, I have typed the character j, the letter is cut off so it looks more like an i. Can this be fixed?

Thanks,


Roger



Image 8175

Answer
Oksana (expert) 10 years ago
Dear Roger,

We know about this problem. It is added in the list for fixing. But we cannot tell you when it will be fixed at the moment.

Sincerely yours,

iRidium mobile Team
+3
Completed

i2 Control 2.2.3 - 2.2.4

Theo Derks - NL (distributor) 9 years ago in i2 Control V2.2 updated by Dmitry - support (expert) 8 years ago 6
Hi.
When installers want to remote update a device (iPad, iPhone), they need ask to end-user to change the IP-address of the Host (and maybe also the port).
But many end-users have problems to open the system-menu, because the are not pressing outside a button on the screen.
That's the reason it would be great if you add a button to the i2 Control 2.2.3/2.2.4 with a text: 'Open System Menu' or something; so it's easy for an end-user to access the system-menu and to change the parameters that are necessary for the installer to remotely update the project of the end-users tablet.

Thanks

Theo


System Tokens Client
+2
Under review

Data base

Patrick PETIT 9 years ago in i2 Control V2.2 updated by rocfusion 9 years ago 8
Hello,

Is there a way to create a database with i2control (with javascript or other means) ?
Or is it possible to create tokens by program (but a large amount several thousand) ?
The goals is to save data related to the measurement of energy. Backup hourly measurements every day and years !
Sincerely,
Patrick
+2
Voting

Localisation to the date and time format

benno 12 years ago in i2 Control V2.2 updated by Oksana (expert) 9 years ago 6

Is it possible to add localisation to the date and time format?

+2
Voting

Change order/spacing of buttons in iRidium Log

Jackie Roos 9 years ago in i2 Control V2.2 updated by Oksana (expert) 9 years ago 2

Hi

Can we please change the order and add some spacing to the buttons in iRidium log as it is very easy to press on clear rather than save:


Change from

Image 10005


to something like

Image 10006


thanks

+1
Waiting for user's reply

IOS 10 Beta and I2 do not work together

Richard LeBlanc 8 years ago in i2 Control V2.2 updated by Oksana (expert) 8 years ago 1

Hello,


i installed de public beta version of ios 10 in my Iphone 6 plus.


When i want to open my i2 application i get an error dat my application is not compatible. Can you tell me if this also will be the issue when IOS10 becomes public?


I realy hope that you will investigate this issue, if not then all my clients have to buy a new license and that will not be acceptable because i always told them that their app will always work because they bought it .



+1
Waiting for user's reply

Sonos module (or other modules) with no valid license

Theo Derks - NL (distributor) 9 years ago in i2 Control V2.2 updated by Oksana (expert) 9 years ago 1

Hi,

When testing with Sonos (for example on an iPad), and there is no valid license used (for example: the end-user has an Site-license, but the site-license is accidentilly not added to the Sonos-project), the Sonos App is showing "Loading", without any further action, message or visible warning that there is NO valid license to use (in this case) the Sonos App.


My idea:

If there is NO valid license found when running test-projects, commercial projects, etc, please make a warning on the panel: no valid license found. This can save much, much time for searching reasons a project can not executed.


Thanks

Theo


PS: We already adviced this 3 years ago, but we didn't found it on this Forum...Image 9976

+1
Planned

Setup SIP-server with Free-BPX

Theo Derks - NL (distributor) 9 years ago in i2 Control V2.2 updated by Ekaterina (head of support) 9 years ago 4
Hello,
My customer is using FreePBX SIP-server with a Baudisch SIP-intercom.

Speaking from the iPad that is used --> the voice can be heard on the Baudisch SIP-intercom.
But when the end-user is speaking into the SIP-intercom (Baudisch Door-intercom), the sound on the iPad can't be heared...

Has anyone of you made a setup with the Baudisch SIP-intercom and/or the FreePBX SIP-server? A working configuration?

Please contact me with the parameters you used...

Thanks

Theo






+1
Waiting for user's reply

Bluetooth interface of a mobile

Patrick PETIT 9 years ago in i2 Control V2.2 updated by Ekaterina (head of support) 9 years ago 5
Hello,

Can i use the Bluetooth interface of a mobile with i2control for a TCP IP communication ?

Best regards,
Patrick