Welcome!

On this forum you can discuss iRidium with other users.

iRidium consist of 2 main components - i3 pro app and iRidium Server. Please post here your questions, ideas or errors you find.

Please send your questions to support team as a private messages.


Please subscribe to the Change Log to know our news

We have moved our support service to a new technical support system. Since 17.01.2022, we have disabled the ability to create appeals through the userecho personal account. Now all requests are processed via mail to support@iridi.com .

Thank you for your understanding and have a nice day.

0
Not a bug

Pop up is moving around in i3 Pro (Emulator)

oggi katic 9 years ago in Applications / i3 Pro updated by Oksana (expert) 8 years ago 4

Hello


When i make a project with pop ups and display it Emulator then you can move around with pop up ?


I dont think its planned to move around with pop ups, right? :)


Please see the link with video:

https://snap.ashampoo.com/hgYKT8fx



0
Answered

i3 Pro for Mac OS X ?

Michel Rabozee 9 years ago in Applications / i3 Pro updated by Oksana (expert) 9 years ago 2

i2 Control exists for Mac OS X. Is there any plan to have an i3 Pro for Mac OS X ?

Answer
Oksana (expert) 9 years ago

Hello everybody,


We don't plan to release OS X version in the near future, but you can vote for this idea:

http://support.iridiummobile.net/topics/8882-i3-pro-for-mac-os-x/

http://support.iridiummobile.net/topics/8883-server-for-mac-os-x/


0
Answered

Не работает через интернет

Богдан Меленчук 9 years ago in Applications / i3 Pro updated 9 years ago 3

Есть проект на 2 версии , в нем реализованы режимы работы через интернет и локальный . Перешел на 3 версию , перестал работать режим Internet . Попробовать режим Локал пока нет возможности.


0
Searching answer

перестал получать информацию с сенсоров

Богдан Меленчук 9 years ago in Applications / i3 Pro updated by Ekaterina (head of support) 9 years ago 4

Здравствуйте. Перешел на версию 3. И перестал получать информацию с сенсоров движения и dlp панелей hdl . При том что в 2 версии все работает.


0
Not a bug

Пользователь не может получить доступ к проекту в i3 pro

George Petrov 9 years ago in Applications / i3 Pro updated by Oksana (expert) 9 years ago 6

i3 pro 1.0.1.8148


Создал объект в облаке, добавил проект для iPhone 5, добавил пользователя. Пользователь получает уведомление по-email, открывает ссылку с проектом на iPhone, выдается ошибка:


Image 12081

0
Voting

Different size of new systemmenu in i3 Pro

Theo Derks - NL (distributor) 9 years ago in Applications / i3 Pro updated by Oksana (expert) 9 years ago 1

Hi,

We discovered the size of the System-Menu (swipe from left side) in i3 Pro is different when different projects are used.

In other words:

when you use a project in landscape resolution, the complete system menu will be displayed in landscape; if you use a high-res project for iPhone 6 Plus, the complete system-menu is in high-res, and so on and so on.


PLease use ONE (1) size (and resolution) for the system-menu, and don't let the size of the system-menu dependent from the size of the project you used for the last time.


Thanks


Theo

Image 11857Image 11858

0
Not a bug

No "Save & Exit" in Device screen in System Menu

Theo Derks - NL (distributor) 9 years ago in Applications / i3 Pro updated by Oksana (expert) 9 years ago 1

Hi,

Look to the system-menu in i3 Pro client.

In every screen there is the option "Save & Exit", but not in the screen "Device".

PlImage 11755Image 11756ease add the option "Save & Exit" in the screen Device.

Thanks

Theo


Answer
Oksana (expert) 9 years ago

Hello Theo,


It is normal screen. In section "Device" you can have more than one Devices, but you can want to change settings only one devices.


Please, use button "Save" and Back.

0
Voting

Please add option 'Show System Menu" in i3 Pro menu

Theo Derks - NL (distributor) 9 years ago in Applications / i3 Pro updated by Oksana (expert) 9 years ago 1

Hi,

Please add the option "Show System Menu" in the i3 Pro menu (recalled by swiping from left to right). This would be very convenient for users that are not able to press 8 seconds somewhere in the screen to recall the 'old' System Menu.


Thanks

Theo


0
Voting

Please add option "Exit" in i3 Pro menu

Theo Derks - NL (distributor) 9 years ago in Applications / i3 Pro updated by Oksana (expert) 9 years ago 1

Hi,

please add the option "Exit" in the i3 Pro menu, (the menu that's recalled by swiping from left to right).

This is very convenient for Windows Touch PC users: they don't have to use the keyboard (Alt-F4) or other difficult options to close the i3 Pro client.


Thanks


Theo


0
Voting

System Token location on Windows 10

Jackie Roos 9 years ago in Applications / i3 Pro updated by Oksana (expert) 9 years ago 1

Hi

Latitude and Longitude are available on Windows with location turned on


The system tokens Latitude and Longitude do not return a value in Windows 10.


Image 11534


It works fine on iOs and Android (could not test on Mac)


Please fix for Windows or Tell me what I need to do to get it to work.


Thanks