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We have moved our support service to a new technical support system. Since 17.01.2022, we have disabled the ability to create appeals through the userecho personal account. Now all requests are processed via mail to support@iridi.com .

Thank you for your understanding and have a nice day.

0
Answered

Количество камер на одном экране

Павел Перегудов 9 years ago in i2 Control V2.2 updated by Oksana (expert) 8 years ago 2

Здравствуйте, у меня на одном экране располагаются 15 камер, причём 1-12 и 15 работают отлично, а 13 и 14 сильно сыпется картинка. При просмотре отдельно 13 и 14 камер всё хорошо.
Подскажите, связано ли это с ограничением количества одновременно работающих камер? Есть ли способ избежать ссыпания картинки? нужно именно 15 на одном экране

0
Waiting for user's reply

i2control on osx - display resolution

Nikolay Arbuzov 9 years ago in i2 Control V2.2 updated by Dmitry - support (expert) 9 years ago 1

Hello,


I tried running the iPad retina project on OSX i2 Control. Project would not fit the screen even though Scaling type parameter set to proportional. Same project on Windows i2Control looks Ok.


Thanks.

0
Under review

HTTP Project Download Progress

Sorbodoekje 9 years ago in i2 Control V2.2 updated by Oksana (expert) 9 years ago 3

Hi,


Is it possible to retrieve progress from IR.DownLoadProject?

I know this method is returning a device, which fires the Online and Offline event. But what I would like to know, is the progress or an error when the download fails, then I can re initiate a new download.


Regards, Jan Oost

0
Waiting for user's reply

iPad not playing any sounds.

TuomoHautala 9 years ago in i2 Control V2.2 updated by Dmitry - support (expert) 9 years ago 5

In my project I am testing sound capabilities in iridium but i'm not getting any sound.

With emulator it's working fine but when I transfer it to my iPad Air 2, no sound is coming.

Does it require licence to hear sounds?

0
Declined

Please enable iTunes File Sharing

Jackie Roos 9 years ago in i2 Control V2.2 updated by Ekaterina (head of support) 9 years ago 3

Hi

We need iTunes File Sharing Enabled for iRidium so we do not have to jailbreak the iPad to get to the app sandbox

Image 11340

Please enable iTunes File Sharing so we can access the Sandbox without jailbreaking, which we would rather not do.

Image 11341


Thanks

0
Under review

i2control v2.2 android5&6 crash 100%

Эмиль Боев 9 years ago in i2 Control V2.2 updated by Dmitry - support (expert) 8 years ago 3

Anrdoid crash last logcat lines:


ActivityManager: Force finishing activity com.iridium.i2control_v22/.IridiumActivity

ActivityManager: Killing 8982:com.iridium.i2control_v22/u0a97 (adj 9): crash


See for full log: android_i2control_crash.log

0
Answered

MyHome system problems

To hoang van 10 years ago in i2 Control V2.2 updated by Olga (expert) 10 years ago 1
Hi everyone,

We are an unique intergator of MyHome system (Ateror-Legrand_France & Axolute-Bticino_Italy) in VietNam. I saw the description about license for your product but it's not clear about my system. Could you show me the license type i should buy for using I2control for all my projects we do (always about 20-50 project/ 1 year with mainly project type is villa, penthouse and luxury apartment). The subsystems we do including :
+ Lighting and home automation
+ Safety and Burlar Alarm system
+ Sound Distribution system
+ IP camera with many different brands
+ VRV or Split air conditioning system :
     - With VRV system, now i see you just have coolmaster 1000D for Daikin VRV, How about another brand such air Panasonic, LG, Samsung,...? and with the coolMaster 1000D unit, MyHome system can be easy to connect, control and monitor the Daikin VRV system? )
- With Split air conditioning, do you have any solution?

I hope you can help me with two questions about license and Air conditioning system which i mention above. Thank you so much !
Answer
Olga (expert) 10 years ago
Dear Sir,

There are only Device licenses for MyHome. If you need to control MyHome and AV drivers you have to use Device "Pro".
Conditioners can be controlled via IR with the help of Global Cache - you can see the database of IR commands (GC Cloud) in the editor. 
You can see our ready solutions on our web site. 

Sincerely yours,

Olga Ermakova
iRidium mobile Team
0
Waiting for user's reply

global event when touching any object on the screen

benno 11 years ago in i2 Control V2.2 updated by Oksana (expert) 9 years ago 1
Hi,


It would be nice if we had an event which is fired when someone touches the screen on an object, regardless to the object.
This way we could create things like automatic logout after x minutes or custom screensavers (with user definable timeouts).


A token which holds the passed time after the last press, is another option to create this functionallity.


Thanks, Benno
0
Completed

control air conditioner with global cache and coolmaster 1000D

Nguyễn Trực 9 years ago in i2 Control V2.2 updated 9 years ago 13
when I try to control the AC unit with iTest software it works fine, but when you try to control using Iridium software, it does not work?.this is my project, use on/off air DAIKIN test coolmaster.irpz

0
Answered

Maximum number of tokens

Patrick PETIT 9 years ago in i2 Control V2.2 updated 9 years ago 2
Hello,

What is the maximum number of tokens in i2control ?
1 000 000 is it possible ?

Sincerely,
Patrick