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We have moved our support service to a new technical support system. Since 17.01.2022, we have disabled the ability to create appeals through the userecho personal account. Now all requests are processed via mail to support@iridi.com .

Thank you for your understanding and have a nice day.

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Beantwoord

(Full) Site licenses

Theo Derks - NL (distributor) 10 jaar geleden in Licensing and marketing bijgewerkt door Ekaterina (head of support) 9 jaar geleden 6
We discovered a big problem with Full Site Licenses and Site licenses.

To check the license, a socket-connection is setup to the specific IP-interface (for example KNX BAOS). After checking the serial from the BAOS, the socket-connection is continuously in use.

This means that if an installer is using a (Full) Site License for KNX & BAOS, the theoretic number of licenses is unlimited, but the technical number of licenses is limited to 10 (in case of using the BAOS).

Our questions:
- Why is -during checking the license- the socket-connection continuously in use, and not -after checking the license- close the socket, so these sockets are free for new requests?
- How to solve this problem with a work-around? In other words: if an installer has a project with > 10 devices (for example with KNX): how to solve this problem with a (Full) Site License??? Because nobody now is able to use a (Full) Site License for KNX with a number of control panels > 10 !!!!

Please let us know how to solve this.

Thanks Theo

Antwoord
Oksana (expert) 9 jaar geleden
Hello, Theo,

In the near future we don't plan to change this. We can return to discuss after releasing of Server.

Sincerely yours,
Oksana Storozheva
iRidium mobile Team
+2
Voting

Fonts Used in a project.

rocfusion 10 jaar geleden in GUI Editor bijgewerkt door Oksana (expert) 9 jaar geleden 3
Hi,

It would be useful to know which fonts are used on which popup \ page in a single report.

Given the logic of the GUI editor when a graphical uses a particular font it will added into the project. When there are no graphical items using a that font then it will be removed from the project. Therefore if you try to change the font for an entire project and you miss one graphical item state, you can spend hours trying to find that one state that still refers to a font you don't want anymore.


Thanks,


Roger
GUI Editor Fonts
+2
Waiting for user's reply

Level Rotation option

stagiaire2 | Duotecno 12 jaar geleden in GUI Editor bijgewerkt door Oksana (expert) 9 jaar geleden 4
Hi,

Could it be possible to have a rotation option for the level button? were you can set the rotation point to bottom center, right top, left center, etc.
Now I need 100 images for a smooth rotation element and if i use a level button it only requires two images.
but the level button can only handle horizontal or vertical.

Now I use the following two images for a level button
state 1:http://farm9.staticflickr.com/8376/8512784134_23292aafd8_m.jpg
state 2:http://farm9.staticflickr.com/8092/8511673481_447de5909f_m.jpg

Level button is set to horizontal.
Current result:
http://farm9.staticflickr.com/8096/8512784278_37c7c69f04_m.jpg
Desired result:
http://farm9.staticflickr.com/8225/8511673555_d47dffa3b9_m.jpg


+2
Waiting for user's reply

Предложения по вики

KO_Avans 11 jaar geleden in General bijgewerkt door Oksana (expert) 10 jaar geleden 2
I ask you to make the programming section, where the description of how the protocols of equipment (Airplay, UPnP) control work & the examples of projects of working with these protocols are given. It is one of the most implementable & popular protocols nowadays, but there is no section in your encyclopedia. Support team (programming department) can't fully explain or help with such questions sending to the self-learning section. If there is no specialist who knows what's what, just give references to Russian literature that deals with such protocols. If you have such a specialist, make webinars, even if they're to be paid, not to have questions on this problem any more.
Would be grateful, if you'll take it into account, &, more than that, you'll realise this.
+2
Voting

Change the properties of the same type of feedbacks and commands.

mario 9 jaar geleden in GUI Editor bijgewerkt door Oksana (expert) 9 jaar geleden 2

I'd like to have the ability to change settings (except for the name property) of the some feedbacks of one type or commands at one time, e.g. to choose some feedbacks in the driver for DuoTecno and to change the setting UnitType for all the chosen at one time. At present when choosing some feedbacks or commands when pressing Shift, the window of settings disappears in PROPERTIES tab.

+2
Voting

Searching in iRidium Transfer

Adir 9 jaar geleden in Transfer bijgewerkt door Oksana (expert) 9 jaar geleden 1

must add serch tab for projects , i have over 100 projects and it's giving me a hard time to find one when i need to.

thanks

+2
Voting

Ninja Blocks

Nikolay Rusanov 10 jaar geleden in JS modules bijgewerkt door Oksana (expert) 9 jaar geleden 2
Думаю это довольно крутые ребята и у них хорошее будущее. также их сайт прекрасно генерирует графики с их устройств - а мы можем просто демонстрировать их онлайн ( ninjablocks.com )
Requests for Drivers
+2
Voting

Cannot be closed by double-clicking upper-left icon

Theo Derks - NL (distributor) 12 jaar geleden in Transfer bijgewerkt door Oksana (expert) 9 jaar geleden 2

Every Windows program can be closed by double-clicking the icon in the upper-left corner (see attachment). Transfer can not closed with this method.
Please correct.
Theo.

+2
Voting

Обработка вращения колесика мышки

evg 10 jaar geleden in GUI Editor bijgewerkt door Oksana (expert) 9 jaar geleden 1
Просто необходимая вещь при использовании списков в интерфейсах на персональных компьютерах для систем диспетчеризации управления.
+2
Waiting for user's reply

Reset toolbars in GUI Editor

Theo Derks - NL (distributor) 9 jaar geleden in GUI Editor bijgewerkt door Oksana (expert) 9 jaar geleden 2
For end-users/installers the toolbars are sometimes a hell. When they are moved to another place, arranging them to the right place is a big job.

Is it possible to make an option "Default toolbars sizes" to place all toolbars i the good and right position/order?

Thanks!

Image 8516
GUI Editor
Antwoord
Oksana (expert) 9 jaar geleden
Hello Theo,

Now, you can tune your Panels once and then lock: