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We have moved our support service to a new technical support system. Since 17.01.2022, we have disabled the ability to create appeals through the userecho personal account. Now all requests are processed via mail to support@iridi.com .

Thank you for your understanding and have a nice day.

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Under review

News Feeds

Prashant Mendonca 9 jaar geleden in General bijgewerkt door Oksana (expert) 8 jaar geleden 1

Anybody Tried News Feeds in iRidium??

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Under review

iPad 1 i2 control 2.0

Roman Cervenan 9 jaar geleden in i2 Control V2.2 bijgewerkt door Oksana (expert) 9 jaar geleden 3
Hello, I have iPad 1 with i2 control 2.0 for testing purposes (many of my customers have the same iPad). On my PC I upgraded iRidium to the latest one - 2.2.3.
Unfortunatelly I just found out, that when I try to update GUI on my iPad1, it is not possible - I receive "You use old version i2 control, please update your application to the version 2.2 or late" message.
But, on iPad1 I'm not able to download i2 control 2.2, due to old version of iOS (and this iOS I'm not able to update due to Apple restriction - iPad 1 is not supported for newer iOS).
So, it means, that only way how to use my old iPad 1 (and many of my customers too), is to keep installed also iRidium transfer and GUI Editor also in old - 2.0 - version?
And if yes - will it work on the same PC with iRidium 2.2.3 - I have a bad experiences with this, because both versions of Transfer save its data to the same location? Is there any way, how to change this working directory for each (2.0 and 2.2) Transfer version?
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Beantwoord

Itunes Module Reconnecting

hidal78b 9 jaar geleden in JS modules bijgewerkt door Dmitry - support (expert) 9 jaar geleden 10
We are testing the iridium module in Android tablet and it connects to itunes ok but suddenly the pop up "itunes/disconnected" page appears and after pushing "try again" doesn't connect again, is always loading.

Using the emulator from the Gui Editor in a local PC goes fine.

Maybe firewall is disconnecting the link between tablet and pc with itunes???
Antwoord
Olga (expert) 9 jaar geleden
Dear Hidal78b,

We tested iTunes installed on Win + ipad air 2 (iOS 8.1.3), Samsung Galaxy S5 mini (Android 4.2.2) in turns using i2 control V2.2 (2.2.2). We didn't notice any connection loss.

So it is possible that the problem you experience is an issue of your Android device. To check that, you need to try controlling the module from any other Android or iOS device at the same conditions (but not from the PC with the installed iTunes!).

To eliminate the effect of the network settings, it is required to turn off firewall on the PC with the installed iTunes.

If you try both of these variants, but still have problems, then please send us the log of i2 Control work on Android (use Debugging log).

If is necessary to activate loggin, then restart i2 control V2.2 and after that work as usual, keeping track of reconnections to iTunes. Then send us the log by e-mail.

Sincerely yours,

Olga Ermakova
iRidium mobile Team
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Beantwoord

SIP management and Sleep Product

Patrick PETIT 9 jaar geleden in Products / Other drivers bijgewerkt 9 jaar geleden 9
Hello,

First of all, sorry I do not speak English and I hope my question is clear enough.

I do not know the SIP protocol, so I appreciated being able to use the iRidium Mobile SIP client (javascript module).
I made some tests with 3 x SIP clients:
- 1 SIP client (SIP Javascript iRidium Mobile module) installed on a desktop PC (with windows 7)
- 1 SIP client (SIP Javascript iRidium Mobile module) installed on a laptop PC (Windows 8.1)
- 1 SIP client (SIP Javascript iRidium Mobile module) installed on a tablet (android 4.1.1)


The 3CX SIP server is installed on the laptop PC (Windows 8.1).

For the tests I have not audio/video door. I did the tests with only the 3 clients iridium described above.
I configured the 3 clients and 3CX Phone System in accordance with the Note: http://wiki2.iridiummobile.net/Setting_up_SIP_Telephony_in_iRidium#Setting_up_SIP_Servers
 
The calls made by each client are working. But after a time, one or more clients no longer appear on the server (telephone) and are no longer managed.
 
I removed 
the sleep of the laptop PC on which the server is installed and this seems to be the solution to the problem.
Next, I programmed on the android tablet where a SIP client is installed, a sleep after a few minutes. And exactly the same problem.
 
You cannot program a sleep on the tablet or on the PC with SIP management ?

Best Regards,

Patrick
Antwoord
Olga (expert) 9 jaar geleden
Dear Patrick,

I just noticed that without any action, the number 11 SIP client had been deleted from the server and then added again 1-2 minutes later.

We know about that and change the registration procedure in V2.2.2 a little. But there is no setup for Android at the moment, for Windows and iOS only.

Please see the version for Windows for your testing:
1. Copy the current versions of the files iRidium.exe and Squall.dll from the folder C:\Program Files (x86)\iRidium mobile2\iRidium and save them separately. 
2. Substitute the files in the folder with the licenses from the attachment.
3. Test.

As for the issue, that you cannot find the client on the server, we hope that the changes will fix it.

Sincerely yours,

Olga Ermakova
iRidium mobile Team
iRidium (2).zip

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set up position local bus and INT when I control automation system

Nguyễn Trực 9 jaar geleden in i2 Control V2.2 bijgewerkt door iRidiumNikita 9 jaar geleden 4
I'm control Lighting of myhome system. I want to expand system.I don't know setup local bus and INT of iridium. Now , I want to send 2 command to 2 address (A=1,PL=1 ,interface =main ) and ( A=1, PL=1, interface =2. I read document of automation system , I see they are setup I3,I4 of actuator.
I use to driver MyHome

Image 9584
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Declined

deleting a device

rocfusion 9 jaar geleden in iRidium Script / AV and Driver scripts bijgewerkt door Aleksandr Romanov (CTO) 7 jaar geleden 7
Hi,

Is there a way to delete a device that has been created by an script?

I have an UPNP device which I want to delete.


Thanks,


Roger
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Beantwoord

Write text or excel file to a network location (i.e. to a NAS)

Alessandro Munari 9 jaar geleden in JS modules bijgewerkt door Ekaterina (head of support) 9 jaar geleden 1
Hi to all, I'm locking for a solution that use JS to write some variable (for example a temperature read from KNX sensors) to an excel sheet or to a text file. Is there any possibility to write such files ?
And finally to save the file to a network location such a NAS or an FTP folder.
Thanks in advance for the support.
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Under review

Iridium Editor having problem with the HDL bus pro 8 in 1 sensor module latest

Punith 9 jaar geleden in Products / HDL-BUS Pro bijgewerkt door Ekaterina (head of support) 9 jaar geleden 11
In iridium Editor I have configured TV for Universal switch ,, Some of Rooms Switch not working with the 8 in 1 sensor ,,When i try it manually with the sensor ,it works fine ,, when i am trying to work with the iridum Ipad, It does not work here all 8 in 1 sensor configured IR signals are same,, Here i came to know two models sensor are used for the TV configuaration in that one 8 in 1 sensor model(HDL.MS08M.2C) and second 8 in 1 sensor model (HDL.MS08Mn.2C) ,, Those models have Same IR signal Functions ,, here (HDL.MS08M.2C) model is working fine with the iridium ipad applicatio,,,, (HDL.MS08M.2C) model doesnt work with the iridium IPAD,, BUt Its working by manually as i checked in transmit signal,, It works,, when I try to check it on the iridum application ,, it doesnot work,, ,,
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Beantwoord

​A panel (a device license) ​ can control a project all devices?

losihg2009 l 9 jaar geleden in Products / HDL-BUS Pro bijgewerkt door Dmitry - support (expert) 8 jaar geleden 6
A panel (a device license) can control a project all devices? The project has two or more IP module (HDL-MBUS01IP.431).How to setup?
Antwoord
IF all the IP modules (HDL-MBUS01IP.431) is in the same network, you don't need an additional settings.
Use the Host 255.255.255.255 in iRidium and you will be able to control all the devices

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Beantwoord

http project download

Roger [rocfusion] 9 jaar geleden in GUI Editor bijgewerkt 9 jaar geleden 2
Hi,

When you try to use the sample project found at http://wiki2.iridiummobile.net/Systems_API#Updating_Project_via_Commands and open it GUI Editor 2.2.3 it says that this project is for iRidium Studio.

Thanks,


roger