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Основные компоненты iRidium - приложение i3 pro и iRidium Server. Публикуйте здесь свои вопросы, идеи и найденные ошибки.

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Мы перевели нашу службу поддержки на новую систему технической поддержки. С 17.01.2022 мы отключили возможность создавать обращения через личный кабинет userecho. Теперь все запросы обрабатываются по почте на support@iridi.com .

Спасибо вам за ваше понимание и хорошего дня.

+1
Идет голосование

No logical descriptions

Theo Derks - NL (distributor) 9 лет назад в Приложения / Studio (Server editor) обновлен Oksana (expert) 9 лет назад 2

Hi

When you add a driver from the Device Base to the project Device panel, the name of a Command is "Datapoint 1", and the name of a Feedback is "Datapoint 1".


Then, when you add a command with the +-sign (the green one), the name of the command is "Command 1", and when adding a feedback the name of the feedback is "Feedback".


This is not logical in our opinion.


Please use the same descriptions for commands and feedbacks, not 4 different ones.


Thanks


Theo

Image 10701

+1
Отвечен

disable sidebar

Benno Evers 9 лет назад в Приложения / i3 Pro обновлен Ekaterina (head of support) 9 лет назад 4

Is it possible to disable the sidebar? (which is shown with a gesture from left side of the screen to the right)

I'm not sure why this would be useful to an end user. The end user has the installer for managing projects etc. Now he can accidentally open the menu and 'break' stuff. And he is able to see all projects in the cloud of an installer who logged in, or does the user have to create an own account at iridium?

+1
Начат

Support for SwiftKey

Theo Derks - NL (distributor) 9 лет назад в Приложения / i3 Pro обновлен Oksana (expert) 9 лет назад 2

Hi,


We discovered the Apple iOS keyboard "Swiftkey" (https://swiftkey.com/en/keyboard/ios/) is not working in i3 Pro, i3 Config and i3 Lite.


This keyboard is supported in all apps in iOS, so why it is not working in iRidium???


Please add support for SwiftKey, or support for all external keyboards for iOS.


thanks


Theo


+1
Ожидает ответа пользователя

Cloud/local in i3 Pro

Theo Derks - NL (distributor) 9 лет назад в Приложения / i3 Pro обновлен Oksana (expert) 9 лет назад 1

Hi,

When opening the side-bar (swipe from left) in i3 Pro, the default environment is always Cloud.

But if you use only 'Local' files, you have to choose every time the button 'Local'.


Please remember the latest choice, so the installer/end-user don't have to choose every time his favorite choice.


Thanks


Theo


+1
Завершен

IR.EVENT_ORIENTATION firing twice

Jackie Roos 9 лет назад в Приложения / i3 Pro обновлен Vladimir Chernov 8 лет назад 2

Hi

I am running into issues as the listener for IR.EVENT_ORIENTATION fires twice very time the device is turned.


Can this please be stopped so the event fires once per turn.


IR.AddListener(IR.EVENT_ORIENTATION,0,function(){  IR.Log("EVENT_ORIENTATION System.Orientation: " + IR.GetVariable("System.Orientation"))});

Eg, in Windows, F5 Rotates the app and this is the logging from the above listener


[11-11-2015 11:45:43.518] INFO EVENT_ORIENTATION System.Orientation: 0
[11-11-2015 11:45:43.534] DEBUG Loading is complete

[11-11-2015 11:45:51.081] INFO EVENT_ORIENTATION System.Orientation: 1
[11-11-2015 11:45:51.097] DEBUG CIridiumCore::ChangeOrientation(1)
[11-11-2015 11:45:51.112] INFO EVENT_ORIENTATION System.Orientation: 1


[11-11-2015 11:45:52.144] INFO EVENT_ORIENTATION System.Orientation: 4
[11-11-2015 11:45:52.159] DEBUG CIridiumCore::ChangeOrientation(4)
[11-11-2015 11:45:52.175] INFO EVENT_ORIENTATION System.Orientation: 4

[11-11-2015 11:45:52.909] INFO EVENT_ORIENTATION System.Orientation: 2
[11-11-2015 11:45:52.925] DEBUG CIridiumCore::ChangeOrientation(2)
[11-11-2015 11:45:52.941] INFO EVENT_ORIENTATION System.Orientation: 2

[11-11-2015 11:45:53.613] INFO EVENT_ORIENTATION System.Orientation: 3
[11-11-2015 11:45:53.628] DEBUG CIridiumCore::ChangeOrientation(3)
[11-11-2015 11:45:53.644] INFO EVENT_ORIENTATION System.Orientation: 3


[11-11-2015 11:45:54.238] INFO EVENT_ORIENTATION System.Orientation: 1
[11-11-2015 11:45:54.253] DEBUG CIridiumCore::ChangeOrientation(1)
[11-11-2015 11:45:54.269] INFO EVENT_ORIENTATION System.Orientation: 1


[11-11-2015 11:45:54.675] INFO EVENT_ORIENTATION System.Orientation: 4
[11-11-2015 11:45:54.691] DEBUG CIridiumCore::ChangeOrientation(4)
[11-11-2015 11:45:54.706] INFO EVENT_ORIENTATION System.Orientation: 4


thanks very much

0
На рассмотрении

RenderOGL.dll issue

Dirk 5 лет назад в Приложения / Studio (Server editor) обновлен Vladimir Ovchinnikov (expert) 5 лет назад 3

Hi

A few days ago I have started experiencing issues with the emulator. Mostly when I start the emulator I receive the following message in the log

RENDER Use of the Blur effect on [RenderOGL.dll] with your video card is not possible

My video cards are Intel and AMD Radeon.

I have been using the same hardware for iRidium for years without this issue. I have updated all my video drives with no success. Symptoms are:

1. slow to select and move objects on a popup

2. slow (slower than normal) to load the emulator

3. when the emulator loads the black background is white, dark grey buttons are light grey. White text can't be seen.

I have changed the options to DirectX from GL and that has improved the delay but not changed the emulator.

Thanks

Dirk

0
Начат

Токен датчика приближения не работает

HDL Belarus 5 лет назад в Приложения / i3 Pro обновлен Vladimir Ovchinnikov (expert) 5 лет назад 11

Добрый веер, уважаемая техподдержка
Столкнулись с проблемой, не работает токен датчика приближения.
Проверяли на iOS и Android. Значения всегда false, вне зависимости от состояния датчика "Зыкрыт/открыт" - накрывали датчик.
IR.GetVariable("System.Proximity")

PS Еще куда-то пропала вся история тикетов.

0
Отвечен

Force save project token value

Wouter van der Post 6 лет назад в Приложения / i3 Pro обновлен Vladimir Ovchinnikov (expert) 5 лет назад 6

Hello,

I need to be able to forcefully store the value of a project token in a panel project. In case of power loss the token values are lost. I write the value to the token from JS, so a function like "IR.PersistTokens()" would be more than welcome.

0
Отвечен

controlling button on mutiple panels

Wouter Pattyn 6 лет назад в Приложения / i3 Pro обновлен Vladimir Ovchinnikov (expert) 6 лет назад 6

What is the best way to connect a button on multiple panels with a iridium server? i'm using trigger buttons and when i change the button on 1 panel i want that the rest of the panels also make that change. I used to do it with feedback from my helvar routers but now i have some buttons that need to change without sending data to/recieving data from the helvar routers. 


First I thought to use virtual feedbacks from my server. I write the value to the feedback when i press on the button and on the panel i changed te value is see that the value have changed. But when I i look on a other tablet and on my web interface is still see the old value. 


Am i doing something wrong or do i need to do it an other way?

0
Отвечен

[v1.2.7] Project auto update

Wouter van der Post 7 лет назад в Приложения / i3 Pro обновлен anonymous 7 лет назад 4

The following is a line from the release notes for version 1.2.7


Client i3 Pro (1.2.7.14575)

  • The function for project auto update is added


Can you give a short description of what this means and how this works?

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