We have moved our support service to a new technical support system. Since 17.01.2022, we have disabled the ability to create appeals through the userecho personal account. Now all requests are processed via mail to support@iridi.com .

Thank you for your understanding and have a nice day.

0
Under review

Systom Error

Maurits Roos 5 years ago in Bugs and problems updated by Vladimir Ovchinnikov (expert) 5 years ago 4

Hi  

I have updated to V1.3.5.20380 and now when I try and run i3 Pro 64 the below error comes up V1.2  worked fine  32 bit works fine as well I have reinstalled and no different 

Image 31095

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Answered

Truncated response from a TCP connection

Dan 5 years ago in Tips and Tricks updated by Vladimir Ovchinnikov (expert) 5 years ago 10

I'm writing a script to control a Sony Projector via TCP.

I have created the device using IR.CreateDevice, and have properly defined the IP & port (the connection is established).

When sending a simple status command (`02, 0a, 53, 4f, 4e, 59, 01, 00, 11, 00`) via driver.Send(msg), the expected response would be `02, 0a, 53, 4f, 4e, 59, 00, 00, 11, 02, 01, 80`, whereas I only see `02, 0a, 53, 4f, 4e, 59` (i.e. everything after the first null character was truncated).

Using a separate TCP client app (Hercules) sees the correct response.

Is there a way to force the EVENT_RECEIVE_TEXT listener I am using to keep listening following a null character received?

Thanks,

Dan

0
Under review

Install fails on windows 7 embedded

Kenny Stoepel 5 years ago updated by Vladimir Ovchinnikov (expert) 5 years ago 1

I cant install iridium 1.3.3. x or later to a win 7 embedded display. 

Install is succesfull when reverting back to 1.3.1.593iridium error.jfif

0
Under review

How to send email to multiple addresses?

Luka Krcmar 5 years ago updated by Vladimir Ovchinnikov (expert) 5 years ago 5

I'm using this script and it works for 1 email, but how do i send the same email to more than 1 address??

function try_to_send () 
{
send_email("Smart Home", "from@gmail.com", "pass", "to@gmail.com", "TEST email", "xxxxxx content xxx")
}
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Answered

How to play sound on panel when received a specific feedback?

Luka Krcmar 5 years ago updated by Vladimir Ovchinnikov (expert) 5 years ago 2

I've tried with this, but i don't even know if it's the right way:

IR.SetGlobalListener(IR.EVENT_GLOBAL_TAG_CHANGE, function(name, value)
{
if(value == 100){
IR.PlaySound('School_Fire_Alarm.wav',0,80);
}
});
IR.SubscribeTagChange("UI.ROOM1_Light Trigger (1) 2.Item 3");
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Answered

Show Group

Wouter van der Post 5 years ago updated by Ilya Markov (expert) 5 years ago 7

In the Events editor we can Hide a group:

But there is no way to Show a group...

How can I show a group of popups?

0
Answered

how to create server routine for sunrise and sunset and location input format

Govinda Raja 5 years ago updated by Aleksandr Romanov (CTO) 5 years ago 11
  • The ability to activate the server routine at sunrise and sunset is added  - This is a new feature listed in i3lite new feature. Could you kindly point me to the documentation of how this can be achieved.
  • I have also noticed that latitude and longitude information can be entered for location, Please let us know the format that this data needs to be entered. For example if Google maps give me latitude 17.473117 and longitude 78.356412 what needs to be entered in the location input.
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Answered

Error in server when storing data in tag

Wouter van der Post 5 years ago updated by Aleksandr Romanov (CTO) 5 years ago 2

Hi,

In a server project I have some javascript objects, currently about 100 objects with 3 fields each stored in an array.

Example:

var devices = [
  { address: "1.1.2.4",  name: "4",  color: 0x00FF00FF }
  { address: "1.1.2.5",  name: "5",  color: 0x00FF00FF }
   ......
];

I use IR.SetVariable to store this data to a virtual Tag, like so:

IR.SetVariable("Server.Tags.LightsData", JSON.Stringify(devices));


I can fetch this data on the client without a problem, but in the server console window this error is visible:

ERROR   CORE    Tag LightsData string is to big to Web socket. Limit is about 900 bytes for name_len and value_len.


What does this error mean and what can I do to prevent it?

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Answered

Ability to change licenses

Wouter van der Post 5 years ago updated by Aleksandr Romanov (CTO) 5 years ago 1

Hello,

Can you make it possible for us as integrators to change licenses for a project?

For example a client has a Starter license now, but wants to upgrade to Basic. We always have enough licenses in stock, so we just want to remove the Starter license from the project and put a Basic license in. Only it's not possible to do that now on the website.

0
Answered

Multiple languages

Abir 5 years ago in Other updated by Tatiana Kiselyova (expert) 5 years ago 1

Hi,
How can i write multiple languages in the same project, Or can i install a different font ?

Thanks.