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On this forum you can discuss iRidium with other users.

iRidium consist of 2 main components - i3 pro app and iRidium Server. Please post here your questions, ideas or errors you find.

Please send your questions to support team as a private messages.


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We have moved our support service to a new technical support system. Since 17.01.2022, we have disabled the ability to create appeals through the userecho personal account. Now all requests are processed via mail to support@iridi.com .

Thank you for your understanding and have a nice day.

0
Waiting for user's reply

Transfer i3 pro license to customer

Mike Slattery 7 jaar geleden in Applications / i3 Pro bijgewerkt door Dmitry - support (expert) 7 jaar geleden 1

I have a customer that wanted to purchase license from us, Is there a method to transfer the license to them. Also they are already singed up with iRidium and I could not use their email to invite them. When I invite them, I first get "The user is not found". Then I send Invite by email and I get "This email is already used".

0
Not a bug

Problem SIP video

Ruud 7 jaar geleden in Applications / i3 Pro bijgewerkt door Oksana (expert) 7 jaar geleden 6

Hello,


I have a problem with SIP video see image

Image 16047


Not a good video call with SIP video.

What's the problem. and can you fix this?
We want to do a lot of projects calling in concern with video


Thanks


Ruud

0
Under review

Offline Emulation

Mike Slattery 8 jaar geleden in Applications / i3 Pro bijgewerkt 7 jaar geleden 4

I was at a job site without internet and needed to run the emulator and could not get it to work. Is it possible to test the program using the emulator when there is no internet?

0
Beantwoord

push-уведомления

Дмитрий Марков 8 jaar geleden in Applications / i3 Pro bijgewerkt door Oksana (expert) 7 jaar geleden 24

Читаю мануал про push-уведомления http://dev.iridiummobile.net/Push_API#IR.SendPush

В личном кабинете не вижу кнопки "Группы". Или кабинет еще не доработан или я не туда смотрю...?

0
Beantwoord

iPad/Wifi, Time and Battery charge indicator are visible ‘over’ my projects

Jackie Roos 8 jaar geleden in Applications / i3 Pro bijgewerkt door Iain Brew 8 jaar geleden 2

When running i3 Pro on an iPad Pro 12.0”, the iPad/Wifi, Time and Battery charge indicator are visible ‘over’ my projects. In V2, this doesn’t happen


What do we need to do to stop this please



0
Under review

Access violations when adding images

Jackie Roos 8 jaar geleden in Applications / Studio (Server editor) bijgewerkt door Iain Brew 7 jaar geleden 4

Hi


When running the iRidium Studio App on Windows 8, when dragging images from the gallery on to a page, quite often I will get ‘access violation’ messages. Or, the image will appear as a tiny square, then disappear.


Upgraded to 1.0.8 and the problem still exists

Image 15912

Image 15915

Image 15916


0
Beantwoord

New Scheme Button...Help text

Paulo de Almeida 8 jaar geleden in Applications / Studio (Server editor) bijgewerkt door Marco Tanis 7 jaar geleden 5

The new "Scheme" in Iridium Studio. How does it work ? I could not find any help Info about it.


Image 15879

0

Image Slider In IRidium Studio

Surya Teja 8 jaar geleden in Applications / Studio (Server editor) bijgewerkt 8 jaar geleden 9

Hi,


Hope you are doing well.

We are planning to do image sliding ( to view full 360 degree room picture ). Kindly suggest me how can we achieve this.

0
Not a bug

Cannot download project from cloud!

TuomoHautala 8 jaar geleden in Applications / i3 Pro bijgewerkt door Oksana (expert) 7 jaar geleden 2

I upgraded my clients lisence from i2 to i3. I send invitation to i3 to my client and when i log to i3 pro I can see the project in left menu in cloud tab. When i press DOWNLOAD i3 Pro just shuts down and notting happends! Is this also new iOS related problem??

0
Under review

iRidium Client 32 Crashes on Windows 10 64bit

Jackie Roos 8 jaar geleden in Applications / i3 Pro bijgewerkt door Oksana (expert) 8 jaar geleden 4

Transfer to iRidium

Press some buttons, iRidium crashes

Image 15612



Run iRidium64, works fine


The same has been reported with iRidium 32 bit Server on a 64Bit PC


Tested on multiple projects, not project related

Tested on 2 different PC's


Please fix ASAP


v1.0.7.19039