We have moved our support service to a new technical support system. Since 17.01.2022, we have disabled the ability to create appeals through the userecho personal account. Now all requests are processed via mail to support@iridi.com .

Thank you for your understanding and have a nice day.

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Answered

Read and set UV i3Lite using HDL logic or UV module

Roger Stenvoll 6 years ago in Modules updated by Aleksandr Romanov (CTO) 6 years ago 3

Hi!

Is there any instruction on how to use the HDL UV/Logic module in i3Lite?

I would like to be able to set an UV in my project.


Best regards,

Roger

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Answered

Studio does not work with USB3 dock (DisplayLink)

Wouter van der Post 6 years ago in Tips and Tricks updated by Aleksandr Romanov (CTO) 6 years ago 6

We've got new USB3 docking stations at work with two monitors connected, but iRidium Studio does not function properly when using the dock.

As you can see in the attached screenshot below the viewport stays black, no matter which page/popup you select. Also this project is set to 1920x1080, the black rectangle is smaller.


Image 24837


It does not matter if the DisplayLink driver is installed or not.

OS: Windows 10

iRidium: v1.2.6

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Answered

Panel Limit for i3 pro IPhone

Pozzera 6 years ago updated by Aleksandr Romanov (CTO) 6 years ago 3

Hi,


today i tested my Project on an other Smartphone.

Now i can't log in on my IPhone, Error -> Panel Limit for i3 pro is exceeded.


How can i log me on my IPhone in?

I deleted the app on the Test Phone already.


Possible to reset the Panel User anywhere?


Thanks.

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Answered

Login and password authentication / Webview

Leandro Augusto 6 years ago updated by Aleksandr Romanov (CTO) 6 years ago 1

Hi,


I have a customer that wants a multiuser PCs (5 PCs). He wants to use authentication throw login and password. Is it possible to user this authentication method?


Does iRidium provides access to user panel throw a browser (Chrome, Safari, IE, etc) or I have to create iridium Server and iridium UI for each PC? 

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Under review

UMC KNX IP cant be found by ETS

Igor Kúšik 6 years ago updated by Aleksandr Romanov (CTO) 6 years ago 10

Hello, I have done all setup for UMC server to be KNX IP router but still it canot be searched by ETS5 in discovered interfaces as in your video, what should I do, thanks

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Under review

Volume level - Serial rs-232

Christine Bizarello 6 years ago in Ideas updated by Iain Brew 3 years ago 7

I have a project for AV automation and I'm using a global cache driver to control the device trough rs-232 port.

My device has the command "<11VOxx0x0D" to control the volume, where the 'xx' is the level of volume that goes from 00 to 38.

I need to create a level that controls this volume without the need of the creation  of 38 buttons for it. Can anyone help me?

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Under review

i3Pro displays white screen when using displaylink monitors.

Mike Slattery 6 years ago in Bugs and problems updated by Vladimir Ovchinnikov (expert) 6 years ago 3

I have been using a SEETEC 10.1" USB DisplayLink monitor running on an INTEL NUC for some applications. When I tried to run i3Pro, it would only display a white screen for the program. The resolution of the monitor is 1024x600. I did find a work around by placing a monitor EDID emulator on the HDMI out of the NUC and then set the display settings to duplicated at 1024x600.


Can you check to see why i3Pro does not display with a DisplayLink monitor. 

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Under review

Scroll static list

Stefano Addiego 6 years ago in Bugs and problems updated by Vladimir Ovchinnikov (expert) 6 years ago 4

i need help, i have iphone 6s, resolution in 1366 pixel, i make 1500 pixel list and scroll correctly, if i make 1500 pixel subpage, and i make static list don t scroll, or top or bottom, help please

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Answered

iRidium Server with Dual NICs

Iain Brew 6 years ago in Bugs and problems updated by Vladimir Ovchinnikov (expert) 6 years ago 18

I have a Windows 10 PC set up as an iRidium Server which has dual NICs:


NIC 1 (AV Network) 192.168.3.1, 255.255.0.0 (no internet access - manually set)

NIC 2 (Campus Network) 10.36.132.x, 255.255.255.0 (internet access via DHCP)


On the PC itself I can see the web server via 127.0.0.1:8888 and 10.36.132.x:8888

From another PC on the Campus network I can see it via 10.36.132.x:8888


However, iRidium does not see the 192.168.3.1 address I have setup for the AV network. Is there a way for it to be accessible from multiple IPs? I noticed when starting up, server lists all the IPv4 addresses available to the machine and it does show my 192.168.3.1 address. 


I want to be able to have my AV network operate independent on one Ethernet interface, and use the second Ethernet interface to log in to the server from the normal campus network. Can this be done?

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Answered

Sign in with QR-code

Jan Oost 6 years ago updated by Aleksandr Romanov (CTO) 6 years ago 6

On the login screen, I found  "SIGN IN WITH QR-CODE". How does this work. I've checked the forum, but all info seems to be V2. Whatever I try, I'll get QR Code not supported.